Privacy Policy for Dyslexia Discovery

Effective Date: [01.03.25]

Introduction
At Dyslexia Discovery, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data, in accordance with the General Data Protection Regulation (GDPR).

By engaging in services with us, you consent to the collection and processing of your personal data as outlined in this policy.

1. Information We Collect

We collect personal data that is necessary for providing our dyslexia assessment services. This may include:

  • Personal Identification Information: Name, address, email address, phone number.
  • Child’s Personal Information: Name, age, date of birth, educational background.
  • Assessment Data: Information gathered during dyslexia diagnostic assessments, including results, responses, video/audio recordings and feedback.
  • Medical/Disability Information: If relevant, any specific medical or disability-related information that helps in the assessment process.
  • Payment Information: For billing purposes, we may need to collect details necessary to process payments.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Conduct Assessments: To perform dyslexia diagnostic assessments.
  • To Communicate with You: To inform you about the assessment process, share results, and discuss recommendations.
  • To Provide Reports: To generate and deliver an accurate written report of the assessments.
  • To Process Payments: To complete payment transactions for services rendered.
  • To Improve Our Services: To enhance the quality and efficiency of our services through feedback and internal audits.

3. Legal Basis for Processing Your Data

We process personal data based on the following legal grounds under the GDPR:

  • Contractual Necessity: We process personal data to fulfil our contract with you for assessment services.
  • Consent: Where applicable, we rely on your consent to process certain types of personal data (e.g., video/audio recording of assessments).
  • Legal Obligation: We may process your data if required by law.
  • Legitimate Interests: In certain cases, we may process data based on our legitimate interest, such as ensuring the quality of our assessments.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal or accounting requirements. Once the assessment report has been completed and delivered, video recordings of assessments (if applicable) will be deleted immediately and test papers and client questionnaires shredded. Your final assessment report will be held by Dyslexia Discovery, for 7 years. During this time, you will be able to ask for an electronic copy of the report and/or password. Please note there will be an administration charge for this. We would therefore strongly recommend that you keep a copy of your report securely. After this time Dyslexia Discovery, will not be able to supply you with a copy of your report.

5. Sharing Your Data

We will not share your personal data with third parties without your explicit consent unless required by law or as necessary to complete our contractual obligations. In some cases, we may share data with trusted third-party service providers, such as payment processors, who are also GDPR-compliant.

6. Data Security

We take appropriate technical and organisational measures to ensure the security of your personal data. These measures include secure storage and encryption methods to prevent unauthorised access, loss, or alteration of your data.

However, please be aware that no system is entirely secure. While we take all reasonable steps to protect your data, we cannot guarantee the absolute security of your personal information.

7. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
  • Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in specific circumstances.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
  • Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw your consent at any time, and we will stop processing your data for that purpose.

To exercise these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will become effective upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Information

If you have any questions or concerns about how we handle your personal data or if you wish to exercise any of your data protection rights, please contact us at:

Dyslexia Discovery

Email: rosie@dyslexiadiscovery.org
Phone: 07709337613
Address: Leigh On Sea. SS9 2AL

Dyslexia assessments in Essex

At Dyslexia Discovery, we provide professional dyslexia assessments for children and young adults aged 7 to 17 in Leigh-on-Sea and Southend in Essex.

Our comprehensive diagnostic assessments identify whether your child has dyslexia and uncover their unique learning profile, helping parents access the right educational support and interventions. With over 20 years of experience in teaching and special educational needs (SEN), we understand the challenges dyslexia presents and right strategies to help your child thrive.