Terms and Conditions

Effective date: 12 October 2026

These terms cover the diagnostic dyslexia assessments I provide through Dyslexia Discovery. By booking an assessment, you agree to them. If anything is unclear, please email me before you book.

In these terms, “you” means the person booking. That’s usually a parent, or the person being assessed if they’re 18 or over and booking for themselves.

1. Who I assess

I assess children and young people aged 8 to 25.

2. Consent and attendance

For anyone under 18, I’ll only carry out an assessment with the consent of a parent or someone with parental responsibility. I’ll also check on the day that the young person is happy to take part.
For anyone aged 18 or over, a parent is welcome to enquire, book and pay on their behalf. The person being assessed must give their own consent, and they decide whether their parent receives the report or joins the follow-up call.
For children of primary school age, a parent or carer must stay at the assessment venue throughout the session.
For secondary school pupils under 16, a parent or carer should stay nearby, for example in the car, and be contactable and able to return promptly throughout the assessment.
Young people aged 16 or 17 may attend on their own, as long as a parent or carer is contactable by phone throughout the assessment.

3. Before the assessment

The person being assessed must have had a sight test within the last 12 months.
They must have lived in an English-speaking country and been speaking English regularly for at least 7 years.
I’ll send background questionnaires once you’ve booked and your deposit has been received. For children, these are completed by parents and the child’s school. For students and young adults, they’re completed by the person being assessed and, where relevant, their school or college. I may also ask for a short conversation to gather more information.
Please return completed questionnaires to rosie@dyslexiadiscovery.org at least 2 weeks before the assessment date.

4. The assessment and report

Assessments usually take 2 to 4 hours, with breaks as needed.
I aim to email the full written report within 3 to 4 weeks of the assessment. It can occasionally take longer, for example during school holidays.
If you’d like to talk the report through, you can request a 20-minute follow-up call by phone or video.

5. Fees and payment

The fee is the price shown on my website when you book. It’s currently £600.
A deposit of £150 secures your booking. The remaining balance is due 7 days before the assessment date.
If full payment hasn’t been received 7 days before the assessment, I may cancel the appointment and offer a new date once payment is received.
If a school, college or workplace is paying, they’ll need to email me to confirm this, and I’ll send them an invoice directly. The booking is confirmed once they’ve confirmed the funding in writing.

6. Recordings

With your separate permission, I may audio or video record parts of the assessment to help with accurate scoring.
Only I will see or hear the recording. It won’t be shared with anyone and is deleted once the report has been completed and sent to you.

7. Outcomes and limits

I can’t guarantee a particular outcome or a diagnosis of dyslexia. The report gives recommendations for any difficulties found, whether or not dyslexia is identified.
I may decline a booking, or stop an assessment, if it wouldn’t give valid results. For example, this could happen if the person being assessed is unwell or unable to take part.
I’m not responsible for delays caused by circumstances outside my control. My liability is limited to the cost of the assessment, and I’m not responsible for indirect losses.
Decisions about support, such as exam access arrangements, Disabled Students’ Allowance or adjustments at work, are made by the school, college, university, exam board or employer, not by me.

8. Cancelling or changing your booking

Please cancel or rearrange in writing, by emailing rosie@dyslexiadiscovery.org.

When you cancel or rearrange	What happens
Within 14 days of booking (your cooling-off period), unless the assessment date falls inside those 14 days	Full refund, including the deposit
More than 14 days before the assessment	Full refund, including the deposit
14 days to 4 working days before the assessment	The £150 deposit is kept. Any balance you’ve already paid is refunded
3 working days or fewer before, or not attending	The full fee is charged

If you ask for an assessment date within 14 days of booking, you agree that the cooling-off period ends when the assessment goes ahead. If you cancel before then, the rules above apply.

If I need to cancel, for example because of illness or an emergency, I’ll give as much notice as I can and offer a new date. If no suitable date can be found, I’ll refund everything you’ve paid. Please give me a phone number I can reach you on when you book.